English support information for overseas fans
Many people may want to <strong>purchase</strong> an Orient Industry doll from overseas, but feel anxious about the process, shipping, or whether it will be discovered by family. To address these concerns, we inquired directly with the official contact point and received their latest answers! From privacy considerations in packaging to "divine" responses for potential customs trouble, we are disclosing all the information you need to purchase with peace of mind.
1. Thorough Privacy Protection and Packaging Rules
Regarding the concern of not wanting those around you or family to know the contents, the official source provides the following considerations:
* There is no mention of the product name, photos, or brand name on the exterior.
* The sender is also shipped under a general company name.
* The product name on the shipping label will never include terms like "adult products."
* While they must apply with correct names such as "silicone goods" or "mannequins" for customs clearance, they always keep privacy protection in mind.
Advice on shipping:
If you absolutely do not want your family or housemates to know, we recommend having it held at the shipping carrier's office or once delivered to a safe location where housemates are not present.
Also, if a shipping carrier should treat you with a strange look or respond inappropriately, the official side is prepared to file a strict complaint. This is because they believe the carrier's job is to deliver items quickly and with great care.
2. Peace of Mind Guarantee for Overseas Shipping and Customs
There is also very generous support for "customs," which is the biggest worry for overseas shipping.
* Seizure at customs: There have been no cases of seizure so far.
* Full Guarantee: In the unlikely event that it is seized by customs, a full refund or re-arrangement is possible, so please rest assured.
* Lead time: The product is completed and shipped in about one month after ordering. For shipping to the United States, it arrives in about 1 to 1.5 weeks (though it may be delayed due to weather or customs).
* Costs: Basically, various taxes and transport costs are included in the displayed price.
3. Payment Methods and English Support
* Payment: Paypal is currently recommended. Credit card payments are planned to be expanded in the future, but those who wish to use a card now should contact them individually.
* Language Support: Support in English is available. Overseas customers can consult with them smoothly.
4. Repairs and Cancellations
* After-sales support: Repairs are possible (shipping and repair costs will occur separately, but please feel free to consult them).
* Cancellations: Cancellations are possible within one week after ordering. Please note that returns are not accepted after one week from the order date, so consider carefully when ordering.
In summary, Orient Industry has a very sincere and thorough backup system even for overseas users. If you have any concerns, the best shortcut is to contact them through the official website.
It will be smoother if you mention that you came from this blog.
Contact Official Orient Industry (Global)
[Official] Orient Industry Website
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